Do you charge for delivery?

Delivery is free on orders of ₹499 and above. Below that, the shipping charge is shown in your order summary before you pay.

When will my order arrive?

Enter your pincode on any product page, or pick your address at checkout, to see the expected delivery date for your area.

Can I pay cash on delivery?

Yes, where your pincode allows it - pay in cash or by UPI at the door. You can also pay online by UPI, card or net banking.

How do I track my order?

Open Tracking in your account. It shows each step of your order with times, and a Track Link to the courier's page once it has shipped.

Can I cancel an order?

Orders cannot be cancelled once they are placed.

Something is wrong with my order. What do I do?

Use Report an Issue in your account: pick the order, tell us what happened and attach photos (JPEG, PNG or PDF). For a video, paste a Google Drive link in the message. We reply within 3-4 working days. Return requests come through the same form.

Do prices include GST?

Yes. Every price on the site includes GST; your invoice shows the GST inside the total.

What is the kitchen shelf discount?

Your cart (My Kitchen) has shelves of five boxes. Each different item fills a box, and the more boxes on a shelf, the bigger that shelf's discount. The discount for each shelf is shown in your cart.

Is there a discount on my first order?

Yes - your first order gets a welcome discount, applied automatically when you are signed in. You can see it in the order summary.

How should I store the products?

Keep the pouch in a cool, dry place and close it tightly after opening. Each product page has its own storage note.

Where can I see ingredients and nutrition?

Every product page lists its ingredients, nutrition table, allergens and dietary information.

Still have a question? Write to support@zenagrofoods.com.